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Vacancy Details

Band: I

No questions specified.

Band: All Grades

Instructions
Please answer all of the questions listed below. Errors or omissions may affect your consideration for employment. Remember that your experience is subject to verification.
This questionnaire requires you to evaluate your experience level with regard to the qualifications and competencies required for this position. Your responses to these statements will be scored and the score you receive will be used as a measure of the degree to which your background matches the qualifications and competencies required for this job.
In responding to these questions, you should carefully consider each of these statements and choose the response that best matches your experience level. You will be required to support some self-ratings by providing written examples that describe your relevant experiences.
PLEASE NOTE: Your self-ratings and written examples will be reviewed. If the reviewing officials decide that your written examples do not support your self-ratings, your application may be disqualified and removed from further consideration.
I Band Qualifications
1 All U.S. Citizens: How would you like to be considered for this position? You may select one or more of the following recruitment sources that apply to you and for which you want to be considered. (NOTE: Please double check your selection(s) and ensure you have attached the appropriate documents to verify your eligibility. Your application will be reviewed under only the choice(s) that you make below. If you are found not eligible for a recruitment source you selected, or if you failed to submit the appropriate documentation to verify your eligibility for that recruitment source, then you will be removed from further consideration under that recruitment source.) Answer to this question is required
  • External Consideration – All U.S. Citizens may apply. Under the external recruitment source, applicants are ranked using TSA’s Category Grouping procedures and Veterans’ Preference is afforded to eligible applicants. (You will be given a new appointment if selected under this recruitment source, even if you are a current Federal employee.)
  • Internal – Only current TSA permanent employees OR competitive temporary employees (who obtained their temporary appointment through a competitive process) are eligible under this recruitment source. (Veterans’ Preference does not apply and you are not required to submit an SF-50.)
  • Status Eligibles – Only former TSA permanent OR competitive temporary employees; AND current, permanent civilian Federal employees of other agencies OR former, permanent civilian employees of any Federal agency (which includes Executive agencies under the provisions of 5 USC 105, the U.S. Postal Service, or the Postal Rate Commission) are eligible under this recruitment source. (Veterans’ Preference does not apply. If you are selecting this recruitment source, please remember to submit your most current SF-50, Notification of Personnel Action, or comparable document that provides proof of your current or former permanent appointment status as a Federal employee.)
2 Do you have one year of specialized experience equivalent to the SV-H Pay Band or the GS-12 in the Federal Service or equivalent in the private sector to include experience providing services in at least three of the following human resources disciplines: worker's compensation, employee relations, position classification and performance management? Answer to this question is required
  • Yes
  • No
Module A: Staffing and Performance Management
3 Assessing current and future staffing needs based on organizational goals and budget realities. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
4 Applying knowledge of hiring policies, procedures and regulations to ensure appropriate selection of employees. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
5 Applying organizational policies to evaluate and reward employee performance. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
6 Tracking personnel actions (e.g., benefit changes, promotions, training requirements, etc.) to ensure they are initiated and fulfilled. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
7 Enforcing appropriate corrective action to address employee problems. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
8 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module B: Federal Human Resources Knowledge
9 Applying knowledge of Federal Human Resources (HR) policies, procedures and guidelines. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
10 Gathering and organizing technical and detailed information needed to understand HR issues (e.g., classification, compensation, position management, recruitment, benefits). Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
11 Analyzing technical and detailed information to understand HR issues (e.g., classification, compensation, position management, recruitment, benefits). Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
12 Developing solutions to HR issues (e.g., classification, compensation, position management, recruitment, benefits). Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
13 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module C: Customer Service
14 Anticipating the needs of customers to ensure prompt response to their needs. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
15 Responding proactively to the needs of customers. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
16 Managing the expectations of customers to ensure customer satisfaction. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
17 Delivering products and/or services designed to meet customer needs. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
18 Valuing the customer's perspective and using it to improve work products or processes. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
19 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module D: Interpersonal Skills
20 Handling difficult interpersonal situations, such as resolving conflict or providing unwanted or negative feedback to address workplace issues. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
21 Initiating and establishing working relationships with individuals of a variety of different backgrounds and characteristics (e.g., age, race, gender, education-level) in order to maintain workplace harmony. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
22 Maintaining working relationships with individuals of a variety of different backgrounds and characteristics (e.g., age, race, gender, education-level) in order to foster workplace harmony. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
23 Exhibiting diplomacy and tact in interpersonal interactions to foster working relationships. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
24 Fostering an atmosphere of open communication to facilitate workplace conversations. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
25 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module E: Oral Communication
26 Making speeches or presentations in work or non-work related settings. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
27 Summarizing and conveying critical and highly technical information to non-technical audiences in an oral presentation. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
28 Providing the appropriate level of detail to address concerns and responding to inquiries when communicating orally with others. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
29 Articulating a clear theme and core message when communicating orally with others. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
30 Supporting oral presentations with key facts, credible evidence and substantiating information. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
31 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module F: Problem Solving
32 Analyzing information (e.g., situations, data, etc.) to identify problems, inconsistencies or trends. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
33 Identifying and assessing the risks and benefits of alternative solutions to a problem. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
34 Identifying appropriate solutions to problems to ensure sufficient resolution of the problems. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
35 Analyzing problems from several perspectives. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
36 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Module G: Written Communication
37 Writing technical briefings or reports for internal or external audiences. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
38 Writing instructional guides or announcements for internal or external audiences. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
39 Using standard word processing software (e.g., Microsoft Word) in order to draft documents. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
40 Using standard presentation software (e.g., Microsoft PowerPoint) in order to draft presentations or other documents. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
41 Tailoring the message and style of written communications to the needs of a particular audience. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
42 Adhering to professional and organizational guidelines when creating written communications. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
43 Conveying written technical information in a persuasive and easily understood manner. Answer to this question is required
  • I have had no education, training or experience in performing this task/competency.
  • I have had education and training in performing this task/competency, but have not yet performed it on the job.
  • I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  • I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.
44 Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated. Maximum length of 250 characters.
Certification
45 I certify that, to the best of my knowledge and belief, ALL of the information provided on this application is true, accurate, and complete, and that this application for employment with the TSA is made in good faith. I understand that a false statement on any part of this application may be grounds for not hiring me or for firing me after I begin work. I also understand that I may be punished by fine or imprisonment for falsification of my employment application (18 USC 1001). I understand that information I give may be investigated as allowed by law or Executive order. Answer to this question is required
  • Yes
  • No
46

Have you thoroughly reviewed your answers to this questionnaire and the above certification and, therefore, certify that the answers you’ve provided are true, accurate and complete?

Answer to this question is required
  • Yes
  • No